For every new queue created, we might offer a free trial period. The trial period generally lasts anywhere between 0 days to 3 months. During the trial period you can create and use your online queues and all features we offer for free. At the end of the trial period, if you wish to continue operating your online queue, you will have to purchase one of our affordable subsciption plans.
At Checkin Bay, we strive to provide exceptional service to all our customers. Please note that all subscription purchases are final and non-refundable. Once you have completed a purchase for any of our subscription plans, including but not limited to monthly or annual plans, the transaction is considered final. We do not offer refunds or credits for any unused portion of your subscription, even if you decide to discontinue using the service before the end of your subscription period.
You have the flexibility to cancel your subscription at any time. Cancellation requests can be made through your account settings or by contacting our support team. Upon cancellation, your subscription will remain active until the end of your current billing cycle. After this period, your subscription will not be renewed, and you will no longer have access to the premium features of Checkin Bay. Please be aware that no refunds or credits will be issued for any remaining time on your subscription after cancellation. You are free to unpublish or delete your queue and cease its operation at any point during your active subscription period. However, this action does not entitle you to a refund or credit for the unused portion of your subscription.
Unless you cancel your subscription prior to the renewal date, it will automatically renew under the same terms and conditions.
If you have any questions or suggestions about this policy, contact us at [email protected]